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Customer Support Specialist (DACH)

  • Remote, Hybrid
    • Hamburg, Hamburg, Germany
    • Cologne, Nordrhein-Westfalen, Germany
    +1 more
  • CUO | Customer Success | FA

Job description

At LOGEX, we help healthcare organisations make data-driven decisions that lead to better patient outcomes and smarter hospital operations. We are now looking for a Customer Support Specialist to join our remote team in Germany. You will be the first point of contact for our customers, ensuring a smooth, professional, and solution-oriented experience with our digital products.

Your role

As a Customer Support Specialist, you will be the go-to person when our healthcare clients need support. You’ll manage and route support tickets via Salesforce Cloud, upload raw data, and ensure that every issue is handled by the right expert. You will also proactively look for solutions and improvements to enhance the customer experience.

What you’ll do

  • Be the first line of support for healthcare customers using our digital tools

  • Organise and manage incoming support requests

  • Ensure tickets are assigned to the right internal experts

  • Upload and validate raw data files as part of the support workflow

  • Proactively investigate and resolve customer issues

  • Support onboarding and implementation of digital product applications

  • Contribute to customer success initiatives and ongoing support

  • Prepare and lead customer workshops

  • Support the development of new digital tools and functionalities

  • Collaborate with Sales and Marketing in daily activities

Job requirements

What you bring

  • 3–6 years of experience in healthcare, ideally supporting digital solutions

  • A university degree in e.g., Business Administration, Health Economics, Public Health, Computer Science – or equivalent practical experience

  • Strong understanding of clinical workflows; experience in operating rooms is a plus

  • An existing network in the healthcare sector (e.g. hospitals, medical tech, HIS providers)

  • Ability to build long-term relationships and strategic partnerships

  • Solid IT user skills and comfort working with digital platforms

  • Fluent German and English (spoken and written) are required

  • Willingness to travel occasionally within Germany

Why LOGEX?

  • A mission-driven company that helps healthcare thrive through the power of data

  • A remote-first position with flexibility and autonomy

  • Work with a collaborative and international team

  • Opportunities to grow your role and contribute to innovative digital healthcare solutions

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